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When
Things Go Wrong: Know Your Rights
Only two actual "rights"
are mandated by the federal government at this time:
1. If you're bumped off a flight because it's overbooked (the airline
sold tickets to more travelers than the number of seats available),
the airline has leeway to get you to your destination within an
hour of the appointed time without penalty. Otherwise, the airlines
owes you either the value of your ticket, (up to $200), or double
the value of your ticket, (up to $400), depending on how late you
arrive and in addition to honoring your original ticket.
2. If your baggage is
lost or damaged, the airline is liable to pay compensation up to
$2,500 on domestic flights--$635 for international flights. Payment
is based on depreciated value, not replacement value, and does not
apply to fragile items, currency, and valuable papers. To protect
yourself, pack all valuables in your carry on luggage.
These rights are outlined
in two pamphlets, Facts and Advice for Airline Passengers
by The Aviation Consumer Action Project. It is well worth its $5
cost, and can be ordered from ACAP at Box 19029, Washington, D.C.
20036, or online at www.acap1971.org.
The second pamphlet,
Air Travelers: Tell It to the Judge is a more fascinating
publication, describing the basics of making small claims suits
against airlines, should they stonewall a valid claim. This publication
has been around since 1994, and can be printed from the Web at:
http://airconsumer.ost.dot.gov/.
Don't miss this site.
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